Restoring Recovered Files - External Hard Drive

Connecting your USB Hard Drive with USB 2.0 Interface

1. Desktop USB user: Connect the power supply to the drive and the AC power cable and plug it into a power outlet. The green power LED should be illuminated.
2. Connect the USB cable to the USB port on your computer. The USB cable and port are usually identified by "USB" or the USB symbol.
3. Connect the other end of the USB cable to the drive and turn the drive on. The blue power LED should be illuminated.
4. The Windows® 2000, Me and XP operating systems will recognize the new hardware and configure accordingly.
5. Verify that the drive can be seen in the ‘My Computer’ option of the Windows Start menu; if not, check all cable connections to the drive and reboot the computer.

Accessing Your Recovered Data

Once you have connected the external hard drive to your system you can access your recovered data. Simply follow these simple instructions to access your data:

1. Select the ‘My Computer’ option of the Windows Start menu.
2. Double-click the drive labeled ONTRACK (your system automatically assigns a drive to the external hard drive).
3. Double-click the folder within ONTRACK labeled with your data recovery job number – your data is stored in this folder.
4. Simply drag and drop your specific data files and folders from the hard drive onto your system or access your recovered data on the external hard drive.

For further assistance with recovering your data, our technical support team is available Monday through Friday from 8:00 a.m. to 5:00 p.m. by calling 1-800-584-1621 or 1-952-937-2121.