Ontrack Data Recovery

Data Recovery Services > Digital Photo Recovery > Photo Recovery Service

Photo Recovery Service

 
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Take advantage of Ontrack Data Recovery digital photo recovery services and receive unmatched customer support before, during and after the recovery process.

  • Recover lost, deleted, damaged and inaccessible photos
  • Photo recovery available for any type of digital, flash, or computer hard drive media
  • Quick, convenient and cost-effective service for *.jpeg and *.jpg photo files

For all other photo files, submit an Online Help & Quote Request or call 800 872 2599.

How to Order

  1. Schedule service by submitting the Online Order form
    or by calling us at 800 872 2599
  2. Send your digital camera media, computer hard drive or other removable storage media to one of our recovery labs listed on the Online Order form
  3. Receive your recovered photos on a DVD via mail

Service Details

Price
$995 per media device + return shipping of your recovered data
Service Time
Typically completed within 7 days
File Types
All *.jpg and *.jpeg files
Media Types
Single laptop or desktop hard drive, external hard drive or solid-state media (CompactFlash, Memory Stick, SmartMedia Card, Microdrive, MultiMediaCard, SD Memory Card, and USB stick)
Packaging & Inbound Shipping
Included
Service Consultation
Included
Online Job Tracking
Included
Parts & Labor
Included
Recovered Photos on DVD
Included
Post Recovery Support
Included

Packaging & Inbound Shipping - Free inbound packaging and shipping via participating The UPS Store® and Mail Boxes Etc.® locations to mail your digital camera media, flash media or computer hard drive to Kroll Ontrack for service.

Service Consultation - Discuss your photo recovery situation with our recovery specialists before, during or after the photo recovery.

Online Job Tracking -Online access to your recovery service status with real-time updates 24/7.

Parts & Labor - No charge for parts and labor required to repair media for recovery of photo files.

Upon receipt of your recovered photos, you may contact us at 800 872 2599 any time for additional questions, comments or support.

Photo Recovery Terms & Conditions