Data Recovery Newsletters - May 2004

The Complex World of PST/OST Recoveries

Microsoft Outlook Personal Folder Information Store Files (PST) are widely used for electronic message storage. Additionally, Personal Folder Information Store Files can become an organized storage area for all sorts of data; whether that is Messages, Calendar items, Notes, Journal items, or even other files.Since these are highly complex files, data loss involving PST/OST can be catastrophic. Learn more about message storage complexity and Ontrack Data Recovery's expertise

Remote Data Recovery™ – Defeat Downtime with the Fastest Solution for Recovery

Server Recovery - Recently, the Washington Unified School District in Sacramento, CA (including all K- 12 systems in the county) IT team was faced with a catastrophic situation when their RAID system failed -- leaving them without any access to files, email, and the entire operating system. In addition to the overall trauma of the loss, the downtime and the pressure to fix it in the shortest amount of time compounded the problem -- making for an extremely stressful situation. Learn how Ontrack’s RDR® service can help with data loss situations

Disaster Recovery Planning - Tips for a Proactive Approach

Disaster recovery planning is a challenging process. During the planning phases, people naturally concentrate on the more tangible disasters such as fire, break-ins, and natural disasters. Data disasters are also considered, but only as rare occurrences. This is a shortsighted attitude that contrasts the comprehensive approach companies should take with their disaster plans. Thinking proactively can help solve that problem and keep your business better protected. Here are some proactive suggestions for your disaster plan

Ontrack Opens New Offices in Texas and Florida!

Answering the growing demand for data recovery services and solutions in the southern United States, Ontrack Data Recovery™ recently announced new office openings in Miami, Florida and Austin, Texas. Leveraging strong bilingual support, Ontrack is dedicated to meeting increased community demands and providing partnership opportunities for businesses seeking to enhance their own offerings.

"Because data recovery is a mission-critical business requiring 24/7 local service, it is imperative that customers - regardless of their preferred language - are offered dedicated local support any hour of the day," said Todd Johnson, vice president of Business Development and Sales Operations for Ontrack Data Recovery. "With quality customer service being a top priority as well as the prominent Spanishspeaking population in the region, our goal is to respond to our customers' unique needs with marketspecific solutions. Ontrack's experience operating offices around the world demonstrates our dedication to the customer at a local level."

Already offering nationwide Spanish-speaking support through its customer and data service representatives, Ontrack's Miami and Austin locations' bilingual account management will also improve business development opportunities for Ontrack's partners. Jaime Estrada is the new Partnership Account Manager in Austin. Estrada is a native of Mission, Texas and brings previous technology experience from Ecotrax, Inc. and Pervasive Software. Having worked in Austin for the past three years, Estrada's knowledge of the marketplace and existing contacts are crucial for developing relationships in Austin, and the greater Texas business community.

Carlos Ledo is the new Partnership Account Manager in Miami. Ledo has lived and worked in Miami his entire life and brings previous experience from Ranstad North America and MarCom Technologies. Ledo's sales skills and familiarity with the significant Spanish-speaking business community will be an advantage in helping educate both businesses and end users about data recovery and Ontrack's capabilities.

The Miami and Austin offices bring the total number of Ontrack global locations to 16, including U.S. offices in the Los Angeles, New York, Minneapolis and Washington D.C areas. Ontrack's Austin office is located at 1025 Main Street in Bastrop, Texas and may be reached by telephone at 888-427-1162. Ontrack's Miami office is located at 1200 Brickell Avenue in Miami and may be reached by telephone at 305-789-7100.

Ontrack® PowerControls™ New and Improved Version 2.10!

On April 27, Ontrack released a new and improved version of Ontrack® PowerControls™ mailbox recovery software. Answering customer demand, version 2.10 features a new ExtractWizard Agent for Veritas NetBackup - offering support for Veritas NetBackup 3.4.1, 3.4.2 and 4.5 tape formats.

Other significant additions include:

• New Export Feature - The Export Feature allows users to copy mail from an edb source file to a local or network drive destination.
• Search on Attachment name - Enhancing searching capabilities gives users the ability to include attachment name(s) when performing a keyword search. Save Attachments - In addition to searching for new attachments, userts will be able to save message attachments directly to a local or network drive destination.
• IMPROVED - ExtractWizard Catalog Performance, Enhanced Search Features, Ability to set and save Preferences, PST limits handling and MORE!

Visit Ontrack Power Controls for more information about the features, benefits, and pricing of PowerControls 2.10.