Buy OnlineData Recovery Newsletters - July 2005
View NewslettersTake Our Mobile Data Device Survey!
In today’s fast-paced, digital world, a majority of critical information is stored electronically on mobile devices that often end up getting thrown into a bag or even a pocket. This creates the potential for serious data disasters. In addition to the panic of losing important files, we now have to be concerned about our entire music collection disappearing in a matter of seconds, or all of our calendar appointments vanishing without a trace.
Losing data can be a traumatic experience for both businesses and home users, making the decision to go forward with data recovery a difficult one. In order to help simplify the process and enhance their customers’ experience, Ontrack Data Recovery introduces Ontrack® VeriFile™ Online Data Reports. Unique to the data recovery industry, VeriFile establishes a new standard for pre-service evaluations by allowing customers to view a complete listing of their recoverable and non-recoverable files in an organized, easily searchable format. By means of a small browserbased application, the new VeriFile reports offer customers the ability to make a more informed decision about their data recovery.
“VeriFile is a significant accomplishment because it gives customers an unprecedented level of information about the state of their data before committing to recovery,” said Jim Reinert, senior director of Software and Services for Ontrack Data Recovery. “With so many companies advertising ‘free evaluations’ that don’t include a timely or full evaluation report, it’s more important than ever to work with an experienced company that can offer advantages like VeriFile.”
Read the complete press release here.
Protect Your Computer from Volatile Summer Weather
According to the National Oceanic and Atmospheric Administration, the Atlantic Seaboard and Gulf Cost could be in for another bad hurricane season. Twelve to 15 tropical storms are expected this year, with seven to nine of them becoming hurricanes and three to five of those major hurricanes registering winds of at least 111 mph. In order to help computer users prepare ahead of time for the damaging effects of not only hurricanes but other severe summer weather, Ontrack Data Recovery, the industry’s leading data recovery provider, offers computer protection tips that can keep valuable data safe:
- Do not shake, disassemble or attempt to clean any hard drive or server that has been damaged – improper
handling can make recovery operations more difficult which can lead to [more] valuable information being lost; - Lightning can be a significant problem during summer storms. Make sure to install a surge protector between the
power source and the computer’s power cable – and spend the extra $20-$30 to get an actual surge protector,
not a power strip; - Check protection devices regularly: At least once a year you should inspect your power protection devices to
make sure that they are functioning properly. Most good ones will have a signaling light to tell you when they
are protecting your equipment properly; - Businesses with network servers should invest in some form of Uninterruptible Power Supply (UPS), which uses
batteries to keep servers running during power outages; - Summer heat can also be a significant problem. Keep your computer in a cool, dry area to prevent overheating;
l Never attempt to dry water-damaged media by opening it or exposing it to heat – such as that from a hairdryer; - Do not attempt to operate visibly damaged devices;
- For mission critical situations, contact a data recovery professional before any attempts are made to reconfigure,
reinstall or reformat.
Ontrack Opens New Facility in Toronto
Due to the growing demand for data recovery solutions in Canada, Ontrack Data Recovery™ has opened a new facility in Toronto, Ontario, Canada. The new facility, complete with fullservice recovery laboratory and cleanroom, will provide more expedient and cost-effective service for its Canadian customers by processing recovery jobs in country.
“With more engineers and a full service recovery lab, this expansion significantly enhances Ontrack’s ability to provide maximum recovery in a minimal amount of time to our growing Canadian customer base – a customer base that grew 24 percent in 2004 alone,” said Todd Johnson, vice president of Data Recovery Operations for Ontrack Data Recovery. “Ontrack has successfully introduced our data recovery services to many locations around the globe and we anticipate
continued success in helping businesses and computer users in Canada address the crisis of computer data loss.”
By opening its first Canadian facility, Ontrack Data Recovery becomes the only data recovery company in Canada to offer a full suite of recovery solutions enabling recovery anywhere, anytime from virtually any operating system, storage or media type and cause of data loss.
Ontrack Data Recovery’s Toronto office is located at 155 Gordon Baker Road, Toronto, Ontario M2H 3N7 and may be reached by telephone at 1-416-491-1650. For more information about Ontrack Data Recovery, Canadian customers can visit Ontrack’s Web site at www.ontrackdatarecovery.ca or call Ontrack’s 24-hour service line at 1-800-872-2599.
New Version of Do-It-Yourself Software Now Available
Ontrack Data Recovery has launched a new version of its EasyRecovery™ family of “do-ityourself” data recovery and file repair software. Ontrack® EasyRecovery version 6.10 enhances support to include the latest file types and improves functionality for newer hardware configurations, helping users find the recovery solution most suitable for their specific needs.
“With more than 100,000 requests for recovery service in 2004 alone, Ontrack understands the need for more powerful “do-it-yourself” recovery options," said Jim Reinert, senior director of Software and Services for Ontrack Data Recovery. “Since a majority of EasyRecovery users are small businesses, it is particularly important to provide software offering an immediate impact on their business continuity, thus minimizing the many disruptions a data loss situation can create.” Read the complete press release.
Honesty is the Best Policy
Losing data is a difficult and often embarrassing situation. As a result, when people contact Ontrack with their data loss problem, they are sometimes less than forthcoming in revealing the details of their situation. Not realizing that accidents happen all the time, data loss sufferers tend to think their situation is unique and hold back information to save face.
It’s extremely important that Ontrack has all of the facts about the data loss as early as possible because the smallest detail could be the difference between failure and a successful recovery. Ontrack keeps all information confidential so customers don’t have to worry if a mistake is the reason behind their data disaster. The next time you experience data loss, make sure you tell the whole story, because when it comes to data recovery, honesty really is the best policy.
Customers Say it Best
Phillip Villarreal, Director of Technology for Goldstar EMS – one of the largest providers of emergency medical services in Texas – recently experienced a data loss situation that would have put his company in serious peril. Thankfully, he was referred to Ontrack from an associate and made the right call:
We were facing a complete loss of our primary data vault when one of my technicians was working with the systems provider and made a gross mistake. After several days of trying to bring back to life this 12 disk RAID-5 Power Vault array, we had no success and were about to face the possibility of complete data loss since we found our tapes for this system to be corrupted and unusable.
Another company we do our storage business with recommended we contact Ontrack. Twenty-four hours after first making contact with Ontrack, we engaged their services on a Friday evening at about 8:00 pm. I thought for sure this was going to be a very long and difficult process. Within a matter of a few hours, Ontrack was able to reassemble the array manually and confirm that our data was there. They worked through the night and by 10:00 am the next morning
we had a full recovery. Ontrack was able to restore almost 300 GB of our data that we would have otherwise lost in a little over 12 hours. Since this was one of our most important data vaults, it was imperative we make as much of a recovery as possible. We never expected that we would get 100% of our data back.
Throughout the entire process, Ontrack was extremely professional and understanding as both my staff and my self were very worried. They were very good about explaining the entire process to me. I went home that night and was able to get a good nights rest for the first time in a week. Everything went exactly as Ontrack described. We were pleasantly surprised as most data recovery procedures we have gone through before were never fully detailed as Ontrack’s. While I hope to never experience data loss on this scale again, I know who my first phone call will be if I ever do. I would highly recommend Ontrack’s services to anyone who needs data recovery.
- Phillip Villarreal, Director of Technology, Goldstar EMS
